ASCIP
Alliance of Schools for Cooperative Insurance Programs
Creating a Secure, Branded Member Resource Library
Streamlining Membership Renewals Through Secure, Multi-Department Automation
Creating a Secure, Branded Member Resource Library
The Challenge
ASCIP lacked a streamlined way for members to locate key documents. Resources were presented as long, unstructured lists, creating frustration and frequent staff intervention. There were also concerns about protecting sensitive, members-only information.
The Solution
JUVE built a custom, password-protected member library that allows members to quickly find appropriate resources while keeping sensitive content secure. The library was designed to match ASCIP’s public website for a seamless experience.
The Impact
Members can now independently access information, staff spend less time responding to routine requests, and ASCIP has greater confidence in information governance.
Streamlining Membership Renewals Through Secure, Multi-Department Automation
The Challenge
Before partnering with JUVE, ASCIP did not have a functional, centralized membership renewal system. Annual renewals were handled through a highly manual, fragmented process that created confusion for members and placed a significant administrative burden on ASCIP staff.
The renewal workflow required repeated outreach, duplicated efforts, and coordination across multiple departments within each member organization. Information was often incomplete or delayed, forcing ASCIP staff to chase down details by phone and email to ensure memberships remained active.
The Solution
JUVE designed and implemented a custom, secure, password-protected online renewal system tailored to multi-department member organizations. Different departments could complete their portions independently, with built-in logic and automated reminders ensuring completeness and timeliness.
The Impact
The new process dramatically reduced administrative labor and confusion. Members gained a clear, intuitive renewal experience, and ASCIP staff were freed from repetitive manual follow-ups.
Optimizing a Complex CRM to Reduce Administrative Burden
The Challenge
ASCIP used a robust Salesforce instance originally built by an implementation partner. After the partner disengaged, ASCIP struggled to keep the system aligned with evolving platform changes and internal workflows.
The Solution
JUVE provided ongoing optimization and support, refining workflows and configurations to reduce friction and administrative overhead, without unnecessary system complexity.
The Impact
ASCIP maintains an efficient, sustainable CRM that reduces manual work and supports staff as the platform evolves.